Our customers
The problem
You deal with more than 100 calls, emails, messages and tickets a day - yet it only takes one unresolved ticket to permanently damage your reputation with customers.

Before
- Error-Prone: Handling cases from different channels (phone, email, paper notes etc.)
- Unclear: Missing or outdated data for case processing
- Cumbersome: It takes too long to work through lengthy tickets and complex cases

After
- Flawless: Capture and process all cases with email integration, e.g., new cases via QR codes
- Centralized: Tickets can be assigned to the asset’s digital lifecycle file with one click
- Simple: Fast processing in one system with a clear structure (status, category, assignment, and AI-generated summaries)
Create clear responsibilities
Structure all cases with status, notes, and categorization, and assign them to your team. Ensure that every case has a primary responsible person through different views, making it traceable for all authorized users.


Assess and resolve cases in minutes
For every service request, the remberg asset platform instantly provides all relevant information, such as technical documents and forms, and offers an AI-generated summary of the current status of the case if needed. This allows you to see at a glance which asset is affected and what has already been done, so you can take the most appropriate next steps.
Communicate easier and more precise with your customers
The asset copilot accesses your existing data, such as technical documentation or case histories, and uses generative AI to create predefined response templates. With just a few clicks, you can shorten, expand, adjust the tone, or translate these templates into another language.


Efficient processing of complex cases
Long and complex cases require deep knowledge. The asset copilot provides your helpdesk team with instant access to all essential information and step-by-step instructions to resolve issues. This increases the likelihood of solving the problem more efficiently and without the need for a field service visit.
Ease your workload and provide customers with greater autonomy
Enable your customers and partners to resolve common cases themselves—such as recurring questions about spare part prices, inventory, or access to technical documentation. By offering a self-service portal in your own company branding, you significantly reduce the number of incoming tickets to your first-level support.

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Connect your IT systems through Interfaces & APIs
remberg can be connected to all common ERP or MES systems to enable a mobile, AI-powered user experience for maintenance teams. Find out more about our documented interfaces in our remberg developer portal.
Trust in world-class data protection & IT security
Your data and your trust are our top priority. For hosting, the remberg software relies on a German high-security data center that is ISO/IEC 27001 certified and meets the highest C5 standards of the German Federal Office for Information Security (BSI). Additionally remberg provides security mechanisms such as password change cycles and 2FA.

Get rid of unplanned downtime with the Intelligent Maintenance Software

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