Machinery & Plant Engineering

Name: Machinery & Plant Engineering
Brand: remberg
Rating: 4.5 (59 reviews)

Boost Your Service Offering & Asset Performance

Sales sells the first machine, service sells the second, third and fourth. To achieve this, you need fast response times in support, efficient processes in the field and seamless collaboration. The remberg Asset Platform makes this possible: intelligent tools that help you and your partners to collaborate easily, optimize service processes, minimize downtime and generate more revenue in after sales.

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See why other companies trust us:

Our Customers

up to

26%

Faster response times to inquiries & failures

Transparent workflows and direct access to asset data enable rapid action

up to

19%

Increase in first-time fix rate

With the Asset Copilot, your team taps into expert knowledge instantly

up to

18%

Increase in asset availability

Structured processes and enhanced knowledge management boost asset uptime

Access all asset data in seconds

In the machinery and plant engineering industry, your assets are the core of your business—and their success heavily depends on the after-sales support. With the remberg Asset Platform, you always have complete visibility into the condition, history, and utilization of your machines and equipment.

Resolve customer cases faster with AI

When your customers encounter a technical problem, every second counts. The remberg Asset Platform, combined with the Asset Copilot, ensures your team can offer faster and better solutions, no matter where the machine is located. This minimizes downtimes and increases customer satisfaction.

Coordinate every work order seamlessly

With the remberg Asset Platform, you optimize the deployments of your technical teams. Work orders can be scheduled and adjusted via drag-and-drop to maximize the output of each deployment. Your team is automatically notified if there are any changes in their schedule, keeping everyone up-to-date and ready to go.

Reduce workload and enable partners

With the remberg Asset Platform, you simplify collaboration with your partners and suppliers. Your customers can order spare parts, access digital manuals, or open and track tickets directly through your own branded self-service portal. By centrally managing all processes and documents, you always stay in control and maintain a clear overview.

Connect your IT systems through Interfaces & APIs

No need to switch back and forth between different tools such as ERP, DMS or CRM systems. Synchronize everything that matters with the remberg software and transfer information via APIs or automatic CSV imports.

Trust in world-class data protection & IT security

Your data and your trust are our top priority. For hosting, the remberg software relies on a German high-security data center that is ISO/IEC 27001 certified and meets the highest C5 standards of the German Federal Office for Information Security (BSI). Additional security is provided by remberg with security mechanisms such as password change cycles and 2FA.