Ticketsystem Software for Maintenance

The best ticket systems are characterized by three key features: they are cloud-based, support QR codes, and are equipped with GenAI. Together, these components enable efficient and seamless management of requests and reports. Cloud-based implementation: fast and flexible A good ticket system is based on a cloud platform. This enables quick and easy implementation as well as access from anywhere. Cloud solutions do not require a large IT infrastructure and are easily scalable. They can be easily adapted to the needs of the company and guarantee data security and regular updates. QR codes: bridge between the analog and digital worlds QR codes play a central role in linking the analog and digital worlds. By scanning a QR code on a machine, device, or system, you can immediately submit requests or retrieve relevant information. This saves time and reduces sources of error by precisely identifying the respective object. AI copilots: Process tickets 50% faster AI-supported copilots such as in remberg are another feature of an advanced system. For example, they can automatically summarize requests to avoid duplication of work or help compose messages. These intelligent features increase efficiency and help ensure that requests are processed faster and more accurately.

Manage malfunctions quickly and effectively

Machine malfunctions and problems with systems and equipment are everyday challenges. It is important to record and process malfunctions quickly, clearly, and efficiently. This is where modern ticket systems come into play, playing a central role in maintenance.

Quick recording of malfunctions

When every minute counts, a ticket system that enables quick and accurate recording of malfunctions is indispensable. The idea is simple: each machine, plant, or piece of equipment is assigned a unique QR code. In the event of a malfunction, the technician or production employee can scan the code and immediately access all the important information needed to troubleshoot the problem. Alternatively, they can open a ticket in the system that contains all the details of the malfunction and is forwarded to maintenance.

Precise communication in the event of malfunctions

The clear recording and communication of malfunctions is another critical aspect. Linking equipment with QR codes ensures that the information reported is accurate and complete. This facilitates communication between the technicians on site and the central maintenance team. Each ticket provides a clear overview of the malfunction and helps to quickly initiate the right measures.

Effective prioritization and processing of fault reports

Another advantage of these systems is the ability to effectively prioritize incoming fault reports. Maintenance staff can more easily identify which faults are urgent and which can wait. This enables a quick response and troubleshooting for critical cases and efficient resource planning.

Seamless integration into existing processes

The introduction of such a ticket system into maintenance should be seamless. It is important that the system can be easily integrated into existing workflows without having to completely change them. The use of QR codes and the intuitive operation of the ticket system contribute significantly to ensuring that the introduction runs smoothly and without long training periods.

A must for efficient maintenance

A modern ticket system based on QR codes is therefore an indispensable tool for any company in the field of maintenance. It not only enables fast and accurate recording of faults, but also improves the overall communication, prioritization, and processing of maintenance measures.

How online grocery retailer Knuspr uses remberg

Knuspr uses remberg to implement a combination of reactive, preventive, and condition-based maintenance. Malfunctions in the logistics hall and at AutoStore are reported via QR code—the maintenance team then knows immediately where the problem is and how to fix it. In our customer reference, you can read in detail how Knuspr uses the remberg maintenance software.

Good customer service is a must for many companies today. Especially since service is a strong sales driver in many industries: According to McKinsey, the service business offers machine and plant manufacturers in particular a powerful lever to differentiate themselves from the competition. But companies from other industries can also increase their sales in service and after-sales by up to 60 percent.

The challenge: It is becoming increasingly difficult to keep track of all inquiries. With outdated methods and processes such as paper-based systems and various channels such as telephone or even fax, the risk of forgetting an inquiry is simply too great. Digital solutions, i.e., ticket systems, are real professional lifesavers here. They make the chaos manageable and ensure that nothing falls through the cracks.

How ticket systems help you with service:

Central bundling: Many companies organize their service with the help of different email boxes, such as special mailboxes for spare parts requests, complaints, or incident reports. Instead of a jumble of emails, phone calls, and shouts, everything ends up clearly organized in one system.

Easier prioritization: Some requests are more urgent than others. A good ticket system helps to sort all cases according to their urgency and process them in a targeted manner.

Easy collaboration: In customer service, inquiries are often escalated, whether to a specific department such as accounting, spare parts inquiries, or employees with special expertise. Instead of forwarding inquiries with an email program and losing track of them, the inquiry remains traceable in modern ticketing software, no matter how many stages it goes through.

Data collection and analysis: Each ticket collects valuable information and data. Modern ticketing software shows you the most important information on dashboards.

Ultimately, it's all about making your customers and partners happy—and that's much easier to achieve with a structured and efficient ticketing system.

Customer service software: For professional customer contact

Customer service software forms the backbone of professional customer contact. In this category, the software focuses on the efficient management of customer service from the initial inquiry to the resolution of the customer's concern. It serves as a central organizational and control tool that systematically records customer inquiries, forwards them to the responsible teams, and monitors the entire communication process. The advantages are obvious: structured workflows, efficient use of resources, and consistently high service quality. Particular emphasis is placed on user-friendliness and adaptability to company-specific requirements.

HelpDesk software: Efficient management of customer inquiries

HelpDesk software is specifically designed for the efficient processing of a wide variety of customer inquiries. It forms the interface between customers and companies and is optimized to process all types of inquiries quickly and competently. Helpdesk software offers tools for classifying, prioritizing, and processing inquiries to ensure timely and high-quality responses. The focus is on the transparent and traceable processing of customer concerns, which ensures a high level of customer satisfaction.

Service management system: For strategic control

Service management systems offer a comprehensive solution for the strategic control of all service processes in the company. It goes beyond the processing of individual inquiries and offers a holistic view of all service activities. The integration of customer inquiries, resource planning, and reporting enables continuous optimization of service processes. Such systems act as a central control element that not only increases efficiency in the service area but also contributes significantly to the continuous improvement of service quality.

How companies use remberg for their service

Here you will find four different companies that use remberg's ticketing system, among other things, to revolutionize their service area.

DOLL Fahrzeugbau: Revolution in inquiry and service management

At DOLL Fahrzeugbau, remberg XRM has fundamentally transformed inquiry management. With the introduction of a digital CV file for each vehicle, a new level of clarity and availability has been achieved. The service portal and digital checklists help to ensure that every step in the service process runs seamlessly and efficiently, significantly increasing customer loyalty and satisfaction.

Elried Marking Systems: A comprehensive, four-stage service concept

Elried Marking Systems relies on an innovative, four-stage service concept. From online support to planning technician assignments, handling exchanges, repairs, and replacement parts (RMA process), to upgrade services—every facet of customer service is optimized by remberg. This holistic model ensures that the customer always receives the best possible service.

Stöckel Werkzeugmaschinen: Increased efficiency through digitalization

remberg enables Stöckel Werkzeugmaschinen to digitalize its entire service area. The digital CV file provides an immediate overview of each machine. The service portal and digital checklists not only simplify the processing of inquiries, but also significantly improve the quality and speed of customer service.

Hans Weber Maschinenfabrik: Optimization thanks to digitalization

Hans Weber Maschinenfabrik also benefits from digitizing its service area with remberg. Digital documentation of each machine's life cycle enables customer inquiries to be answered more quickly and accurately. The efficient organization of the service portal and the use of digital tools such as checklists and reports significantly increase service quality and customer satisfaction.

Would you like to learn more about remberg and the ticket system? Feel free to contact us—we look forward to hearing from you!

‍