Reactive Maintenance
Capture and resolve every work request in one place
Replace scattered emails, calls, and spreadsheets with structured work requests, full asset histories, and clear ownership.
Our customers
Capture every issue in full detail
Let operators submit work requests via QR code with images, context, and priority in seconds.
Operators scan a QR code on the asset, fill in a structured form, and the request lands instantly with your maintenance team. Photos, location, priority: everything is there from the start.
Turn requests into work orders in one system
One system from first report to completed repair.
A work request comes in. You assign it, set the priority, and create a work order. All in one system, no switching between tools.
Access the full fault history per asset
See what happened before, what was done, and whether the fix held.
Every work request, every work order, every action taken: it all lives on the asset's digital lifecycle file. When the same machine breaks down again, you do not start from zero.
Customer Voices
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Connect your IT systems through Interfaces & APIs
remberg can be connected to all common ERP or MES systems to enable a mobile, AI-powered user experience for maintenance teams. Find out more about our documented interfaces in our remberg developer portal.
Trust in world-class data protection & IT security
Your data and your trust are our top priority. For hosting, the remberg software relies on a German high-security data center that is ISO/IEC 27001 certified and meets the highest C5 standards of the German Federal Office for Information Security (BSI). Additionally remberg provides security mechanisms such as password change cycles and 2FA.
Our Customers
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What makes a good work request system?
A good work request system does three things: it makes reporting easy so people actually do it, it keeps everything traceable so nothing gets lost, and it builds a history per asset so you spot patterns. Ideally, operators submit requests from their phone with a photo and a few taps.
The maintenance team sees all open requests in one dashboard, with priorities and owners. Every request links automatically to the asset.
Work requests in maintenance: why Excel and email fall short
Excel and email work until they do not. The moment you have more than a handful of assets or more than one shift, things start slipping through. Reports get buried in inboxes, Excel lists go stale, and nobody can tell you how often a specific machine broke down last quarter.
A dedicated system replaces these workarounds with structured data, clear workflows, and a searchable history.
How does remberg handle reactive maintenance?
remberg gives your operators a fast, mobile way to report issues: scan the QR code on the asset, fill in a short form, attach a photo, done. The request goes straight to your maintenance team with all the context they need.
From there, you assign it, prioritise it, and turn it into a work order. Every step is tracked, every request saved on the asset's timeline. Over time, you build a data foundation that helps you move from reactive to planned maintenance.